Oceanic Photon Spotlight

Refund policy

30/60/120-Day Return Policy

Refunds or exchanges are for item value and will not include shipping and handling costs. If a refund is requested for any item that was eligible for and utilized free shipping, a restocking fee equivalent to the actual shipping cost for that item will be deducted from the refund. At HouseofScuba.com, we are pleased to offer one of the most flexible and customer-friendly return policies in the industry: a 30/60/120-day Satisfaction Guarantee on all of our merchandise.

  • If it is within 60 days and the items are in new condition with original packaging, there is a 100% credit or refund available on any item.
  • If it is between 60 - 120 days and the items are in new condition with original packaging, we will email you a gift certificate for 100% of the item value that can be used to purchase any product we sell on the HouseofScuba.com website.
  • If it is within 30 days and the items are used or not returned with original packaging, it is not a problem, we will email you a gift certificate for 100% of the item cost to be used to purchase any product we sell on the HouseofScuba.com website.
  • If it is within 60 days and the items are used or not returned with original packaging, it is not a problem, we will email you a gift certificate for 75% of the item cost to be used to purchase any product we sell on the HouseofScuba.com website.
  • Due to copyright laws, Books, CD's, DVD's, and Video Tapes may not be returned.
  • Prescription lens orders may not be returned

To return an item, go to our return portal here. Buyer can expect a refund within 3 to 14 business days after HouseofScuba.com has received the return item.

Exchanges

Any item may be exchanged for any in-stock item of equal or lesser value. If you wish to exchange for an item of greater value, we will apply the amount of the item being exchanged, and you may pay the remaining balance, including shipping if applicable, by any accepted payment method. To start an exchange, go to our portal here.

Please ship returns/exchanges to:

HouseofScuba.com
Attn: Returns
5141 Santa Fe St. Ste A
San Diego, CA 92109

 

EU Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://houseofscuba.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

At checkout, you may add withdrawal coverage to your order. If you purchased withdrawal coverage, your return shipping is fully covered at no additional cost when you exercise your right of withdrawal. Please note that customers who do not purchase withdrawal coverage are responsible under Article 14(1) of Directive 2011/83/EU for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.