We can ship to virtually anywhere in the world. All products are quality inspected before being packed to ensure they are as advertised.
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Free Shipping Terms and Qualifications
ORDERS over $50 to the continental United States SHIP FOR FREE*
*Some products do not qualify for free shipping - such as some tanks, some roller bags, some closeout items, some spearguns, etc. If an item does not qualify for free shipping, it will display a message on the product detail page. Over 98% of the product options on House of Scuba do qualify.
All products will ship via Standard Ground, First Class, or other shipping method deemed appropriate. Free shipping is only available in the continental US. Expedited shipping requests will be charged as normal - 3-Day, 2-Day, and Overnight shipments. International, APO, AK, HI, etc. do not qualify for free shipping. Special order or handling fees may still apply.
The order minimum to qualify for free shipping is $50.00. Tax, if applicable, and shipping rates do not count towards order total for free freight policy. May be used with gift certificates.
Free shipping offer applies only to items bought on the House of Scuba website. We reserve the right to alter or discontinue the terms of the free shipping offer at any time.
If an item has an additional handling fee, those fees still apply.
If a refund is requested for any item that was eligible for free shipping, a restocking fee equivalent to the actual shipping cost for that item will be deducted from the refund.
Delivery Times
All in-stock orders are usually shipped within 24-48 business hours upon receiving payment. Delivery times below are estimated based upon extensive shipping experience. Please note that delays or differences in delivery may occur due to unforeseeable events or extreme weather. We ship only with FedEx and USPS (United States Postal Service). Orders to military APO/FPO or DPO addresses, Guam, Puerto Rico, Hawaii, Alaska, and U.S. territories will ship through USPS only.
- USPS Priority Mail typically arrives in 2-3 business days after shipping within the United States. Please note that USPS does not guarantee delivery times.
- USPS Ground Advantage (domestic) is for packages weighing 15.9 ounces or less shipping within the US only; it can also apply to larger packages with free/economy shipping. Delivery is generally completed within 1 week EXCEPT FOR HAWAII - which can take 3-5 WEEKS.
- USPS Media Mail is for media such as books, DVDs, and other printed materials shipping within the US only. Media Mail delivery can take anywhere from 1-3 weeks depending on the shipping address.
- FedEx ground delivery to residences and businesses ranges from 2-6 business days from shipping date depending on the delivery address. FedEx delivery is used for shipping within the 48 contiguous States only.
- International shipping times vary. Please contact us for average delivery times (not guaranteed). We ship internationally through USPS and FedEx. These are the methods available: Airmail/First Class International (insurance not available; delivery confirmation available only for Canada, UK, Australia, New Zealand, Israel, Denmark, Belgium, Croatia, Germany, France, Netherlands, Spain, Switzerland), Priority Mail International (6-14 days average, includes tracking and insurance coverage up to $60), and Priority Express Mail International (4-12 days average, includes tracking and insurance coverage up to $100), FedEx International Economy (4-14 days depending on country and customs), and FedEx International Priority (2-12 days depending on country and customs). Our average times are noted but not guaranteed as there may be unavoidable delays due to packages going through Customs.
Shipping Cutoff Dates
All orders ship from our warehouse in California, so delivery times may vary. Orders to the western part of the US typically arrive sooner.
US Domestic
Free shipping
US West: 3-5 days
US East: 6-10 days
USPS Ground Advantage
5-7 days
Except Hawaii: 3-5 weeks
USPS Priority Mail
2-4 days
USPS Express Mail
2-3 days
FedEx Home Delivery
4-7 days
FedEx 2 Day
2-4 days
FedEx Standard Overnight
1-3 days
FedEx Priority Overnight
1-2 days by noon
International
Delivery time frames vary upon customs.
USPS Airmail Letter International
7-30 days
USPS First Class Mail International
Varies by destination
~ 7-30 days
USPS Priority Mail International
6-10 business days
USPS Express Mail International
3-5 business days
Military Mail
APO/FPO/DPO AE
Except ZIP 093
USPS Ground Advantage
7-25 business days
USPS Priority Mail
7-10 days
ZIP 093 Only
7-13 days
Insurance
House of Scuba strongly suggests that buyers purchase the appropriate insurance value for their order as House of Scuba is not responsible for lost packages or any damage resulting from shipping carriers' or buyers' handling. However, we do everything we can to assist in package recovery, including filing inquiries and investigations with the shipping company (USPS or FedEx). We have partnered with these companies specifically because they offer the most reliable service available.
If you receive your order and any item(s) is/are damaged, you must keep all of the packaging (box, packing material, bag, etc). We will not be able to warrant any damage claims without the original packaging.
International Shipping
Our website is set up to accept PayPal, and we offer several economical international shipping options. House of Scuba will ship all international orders via USPS or FedEx and will ship to any country to which USPS or FedEx ships. Customer is responsible for all customs duties, rates, taxes, and brokerage fees. Our shipping charges are for postage costs only plus a reasonable handling fee.
PLEASE NOTE: We will hold all orders being shipped to countries that are experiencing high levels of fraud (ex: Brazil, Singapore, etc.) for 10 days to ensure payment is valid. Additional security measures may be applied at the discretion of House of Scuba.
Calculating Shipping Costs
All items have calculated shipping weights instead of assigned flat rates to help keep shipping costs down, especially for multiple item purchases. All shipped packages will have either a tracking number or customs confirmation number.
House of Scuba has an additional shipping/handling flat rate for packing materials, confirmation (if applicable), and handling. Please be aware that specified oversized items will have different shipping and handling rates. A representative will contact you to confirm the appropriate rate.
Rush Orders
We normally process and ship all orders within 48 business hours. If you require faster service, you can optionally select rush processing if you place your order before 1pm (Pacific Standard Time).
We'll get it out the same day at a minimal charge of $10. If an item is out of stock and your order cannot be shipped same day, we will refund your rush fee.
Once you have completed checkout, call us at 858-581-2800 to confirm receipt of your order.
Exchanges
Any item may be exchanged for any in-stock item of equal or lesser value. If you wish to exchange for an item of greater value, we will apply the amount of the item being exchanged, and you may pay the remaining balance, including shipping if applicable, by any accepted payment method.
You can start an exchange through our portal here.
30/60/120-Day Return Policy
Refunds or exchanges are for item value and will not include shipping and handling costs. If a refund is requested for any item that was eligible for and utilized free shipping, a restocking fee equivalent to the actual shipping cost for that item will be deducted from the refund.
At House of Scuba, we are pleased to offer one of the most flexible and customer-friendly return policies in the industry: a 30/60/120-day Satisfaction Guarantee on all of our merchandise.
New Condition + Original Packaging
Within 60 Days
100% Refund or Credit
60–120 Days
100% Store Credit
Used or Missing Original Packaging
Within 30 Days
100% Store Credit
Within 60 Days
75% Store Credit
Non-Returnable Items
- Books, CDs, DVDs, and Video Tapes may not be returned due to copyright laws.
- Prescription lens orders may not be returned.
Excessive Returns Policy
To ensure we can continue offering quality products and competitive pricing to all of our customers, House of Scuba monitors account activity and return history.
We reserve the right to limit or refuse returns, or declare items final sale (non-refundable and non-returnable), for accounts that demonstrate an unusually high rate of returns or a pattern of abuse. Customers reaching these limits will be notified directly prior to fulfillment.
Exceptions: Returns resulting from merchant error, transit damage, or verified manufacturer defects will not count toward a customer's return threshold.
Ready to start your return?
To return an item, go to our return portal here. Buyer can expect a refund within 3 to 14 business days after we have received the return item.
Returns & Exchanges Address
House of Scuba
Attn: Returns
5141 Santa Fe St. Ste A
San Diego, CA 92109
Questions or Problems With an Order?
In the event of any questions or problems with your order, or if the product received was defective or damaged, please contact our Customer Service Department within 60 days of receipt. We will make every effort to resolve the problem as quickly as possible.
Customer Service
1-858-581-2800
Monday through Friday
8am - 5pm Pacific Time
shop@houseofscuba.com