Shipping policy

We can ship to virtually anywhere in the world. All products are quality inspected before being packed to ensure they are as advertised.

Free Shipping Terms and Qualifications

ORDERS over $50 to the continental United States SHIP FOR FREE*

*Some products do not qualify for free shipping - such as some tanks, some roller bags, some closeout items, some spearguns, etc. If an item does not qualify for free shipping, it will display a message on the product detail page. Over 98% of the product options on HouseofScuba.com do qualify.

All products will ship via Standard Ground, First Class, or other shipping method deemed appropriate. Free shipping is only available in the continental US. Expedited shipping requests will be charged as normal - 3-Day, 2-Day, and Overnight shipments. International, APO, AK, etc do not qualify for free shipping. Special order or handling fees may still apply.

The order minimum to qualify for free shipping is $50.00. Tax, if applicable, and shipping rates do not count towards order total for free freight policy. May be used with gift certificates.

Free shipping offer applies only to items bought on the HouseofScuba.com website. We reserve the right to alter or discontinue the terms of the free shipping offer at any time.

If an item has an additional handling fee, those fees still apply.

If a refund is requested for any item that was eligible for free shipping, a restocking fee equivalent to the actual shipping cost for that item will be deducted from the refund.

Insurance

HouseofScuba.com strongly suggests that buyers purchase the appropriate insurance value for their order as HouseofScuba.com is not responsible for lost packages or any damage resulting from shipping carriers' or buyers' handling. However, we do everything we can to assist in package recovery, including filing inquiries and investigations with the shipping company (USPS or Fed Ex). We have partnered with these companies specifically because they offer the most reliable service available. If you receive your order and any item(s) is/are damaged, you must keep all of the packaging (box, packing material, bag, etc). We will not be able to warrant any damage claims without the original packaging.

International Shipping

Our website is set up to accept PayPal, and we offer several economical international shipping options. HouseofScuba.com will ship all international orders via USPS and will ship to any country to which USPS ships. Customer is responsible for all customs duties, rates, taxes, and brokerage fees. Our shipping charges are for postage costs only plus a reasonable handling fee.

PLEASE NOTE: We will hold all orders being shipped to countries that are experiencing high levels of fraud (ex: Brazil, Singapore, etc.) for 10 days to ensure payment is valid. Additional security measures may be applied at the discretion of HouseofScuba.com.

Calculating Shipping Costs

All items have calculated shipping weights instead of assigned flat rates to help keep shipping costs down, especially for multiple item purchases. All shipped packages will have either a tracking number or customs confirmation number. HouseofScuba.com has an additional shipping/handling flat rate for packing materials, confirmation (if applicable), and handling. Please be aware that specified oversized items will have different shipping and handling rates. A representative will contact you to confirm the appropriate rate.

Delivery Times

All in-stock orders are usually shipped within 24-48 business hours upon receiving payment. Delivery times below are estimated based upon extensive shipping experience. Please note that delays or differences in delivery may occur due to unforeseeable events or extreme weather. We ship only with Fed Ex and USPS (United States Postal Service). Orders to military APO/FPO or DPO addresses, Guam, Puerto Rico, Hawaii, Alaska, and U.S. territories will ship through USPS only.

• USPS Priority Mail typically arrives in 2-3 business days after shipping within the United States. Please note that USPS does not guarantee delivery times.
• USPS First Class (domestic) is for packages weighing 13 ounces or less shipping within the US only. Delivery is generally completed within 1 week.
• USPS Media Mail is for media such as books, DVDs, and other printed materials shipping within the US only. Media Mail delivery can take anywhere from 1-3 weeks depending on the shipping address.
• FedEx ground delivery to residences and businesses ranges from 2-6 business days from shipping date depending on the delivery address. Fed Ex delivery is used for shipping within the 48 contiguous States only.
• International shipping times vary. Please contact us for average delivery times (not guaranteed). We ship internationally through USPS. There are three methods available: Airmail/First Class International (insurance not available; delivery confirmation available only for Canada, UK, Australia, New Zealand, Israel, Denmark, Belgium, Croatia, Germany, France, Netherlands, Spain, Switzerland), Priority Mail International (6-14 days average, includes tracking and insurance coverage up to $60), and Priority Express Mail International (4-12 days average, includes tracking and insurance coverage up to $100). Our average times are noted but not guaranteed as there may be unavoidable delays due to packages going through Customs.